Frequently Asked Questions
Answers to many common questions are below. If you don’t see your question, don’t see an adequate answer, or need further assistance, please contact us here.
Account & Subscription Management
How do I change the email address associated with my subscription?
You can update your email address by clicking here, and then clicking on the edit button next to “Email.”
I have two accounts. Can I merge them?
Yes. To merge two active accounts, contact email@example.com.
Where can I find a receipt for my order?
Click here, then click the relevant order number to bring up a printable receipt.
How do I update my payment details?
First, log in to your account and navigate to your profile page. Your current payment method is listed in the Account section. You can update your payment information by clicking on the edit button next to “Update Create Card”. After entering your payment details, select Save.
If I cancel my subscription, do I get a refund?
Unfortunately, no. Cancelling your subscription means that the automatic renewal will not go into effect, but you will continue to have complete access to the website for the remainder of your current subscription period.
If I cancel my subscription, do I still have digital access?
Yes, you will continue to have complete access to the website for the remainder of your current subscription period.
If I cancel my subscription, when does the cancellation go into effect?
The cancellation goes into effect at the end of your current subscription period.
What payment options do you accept?
We use Stripe, which accepts all major credit cards, and PayPal to process payments. For other payment methods such as checks or bank transfers, please contact us at firstname.lastname@example.org.
When will I be charged?
Your credit card will charged upon receipt of your order, though it may take a few days for the charge to appear on your statement. Before the start of each renewal period, you will be sent an email notifying you that your renewal is about to take effect and stating the amount that you will be charged.
How do I cancel my subscription?
You can cancel your subscription at any time by clicking here. You’ll see a link to cancel your subscription on the right side of the table. If you have any issues, contact us at email@example.com.
I’m a subscriber. Why am I still seeing ads prompting me to subscribe?
Subscribers shouldn’t see subscribe ads, though they may see other kinds of ads informing them of news or special offers. To ensure that you see only ads that are relevant to you, make sure you’re logged in when using the PS website.
I’m a subscriber. Why can’t I access everything on your website?
First, make sure that you are logged in. If you’re still having issues after logging in, contact us at firstname.lastname@example.org.
I’m having trouble applying a promotion code. What am I doing wrong?
First, make sure the code is active. If it is, try using a different web browser. If the issue persists, contact email@example.com.
I have two active subscriptions. What should I do?
If you have two active subscriptions under one account, we recommend cancelling one of them. Go to your profile page, choose the “orders & subscriptions” tab on the left-hand side, and choose “subscriptions” from the dropdown menu. On the right-hand side, you’ll see the option to cancel your subscription.
If you need help cancelling a subscription or want to find out if you’re eligible for a refund, contact firstname.lastname@example.org.
What are the terms of a subscription?
Subscriptions are valid for one year and renew automatically. Before the start of each renewal period, you will be sent an email notifying you that your renewal is about to take effect and stating the amount that you will be charged.
How do I subscribe to PS or give a gift subscription?
Learn more about PS subscription and gift subscription options here.
What does my subscription include?
All subscriptions include access to the PS On Point suite (long-read commentaries, long-form book reviews, and exclusive insider interviews), The Big Picture topical collections, The Big Question short-form analysis and predictions, Say More contributor interviews, and the entire PS archive.
Digital Plus subscriptions also include a print copy of, and digital access to, our annual fourth-quarter magazine, PS Quarterly: The Year Ahead.
Premium subscriptions include print copies of a year of the PS Quarterly magazine, digital access to our entire magazine archive, a pop-up-free reading experience, a one-year Digital gift subscription, and more to come.
To subscribe, click here.
I’m not interested in a printed magazine. Can I get a digital-only subscription?
Yes, you can purchase a Digital subscription here.
Can I get a digital-only Premium or Digital Plus subscription?
Do you have special offers for students, educators, or institutions?
Yes, we offer Digital subscriptions at discounted rates for students and educators, plus discounted group subscriptions for institutions. To find out more, contact us at email@example.com.
It says that a Premium subscription includes “exclusive access to PS Events.” What does that entail?
I’m interested in upgrading my current subscription. Will I receive credit for my current subscription?
Yes, when you upgrade your subscription, you will automatically receive a discount offer based on the remaining validity of your current subscription. To view your current personalized discount and upgrade your subscription, click here.
Magazines and Shipping
Do I have to pay shipping for the magazine?
No, shipping is included in the purchase price of a magazine or subscription.
How do I change my shipping address?
Click here to change your shipping address. Your new address will be applied to all future shipments and orders.
How has my magazine shipment changed with COVID-19?
Please note that due to COVID-19-related delays, you may experience longer than normal shipping times. The countries listed below are currently not accepting international shipments. If you have placed a magazine order to one of these countries, your order will be canceled/refunded. We will contact you at the email address used to place the order to confirm the cancellation and offer digital access to the ordered magazine. If you have any concerns about a subscription bundle, please contact firstname.lastname@example.org.
Antigua and Barbuda
British Virgin Islands
Democratic Republic of the Congo
Republic of the Congo
Saint Pierre and Miquelon
My magazine hasn’t arrived. What should I do?
Please note that, due to pandemic-related delays, it may take up to eight weeks for your magazine to arrive. While you wait, contact email@example.com for access to the digital version of the magazine.
If your order was returned to us for any reason, we will contact you via email to arrange a new shipment.
What is the Year Ahead Magazine?
The Year Ahead magazine is our annual magazine that features some of the world’s leading thinkers as they look back on the year that was and what lies ahead in the coming year.
What is the PS Quarterly magazine?
PS Quarterly is our new quarterly print (and digital) magazine. Each issue includes exclusive commentaries, long-form analysis, concise predictions, insightful book reviews, enlightening interviews, and much more, all tied to a critical and timely theme.
How does PS Quarterly: The Year Ahead differ from other PS Quarterly magazines?
The Year Ahead magazine is our annual magazine, which gives the world’s leading thinkers an opportunity to weigh in on the events and developments of the previous year, and consider what will shape the next one. Most PS Quarterly magazines focus on a particular theme, linked to current events.
Can I purchase a standalone PS Quarterly magazine without a subscription?
No. The PS Quarterly: The Year Ahead magazine is available only to Digital Plus and Premium subscribers. All other PS Quarterly magazines are available exclusively to Premium subscribers.
When will I receive my first issue?
If you are a Digital Plus subscriber, you will receive your issue of PS Quarterly: The Year Ahead magazine during the fourth quarter of the year.
If you’re a Premium subscriber, you will receive your first magazine approximately 3-8 weeks after purchasing your subscription, depending on the next issue’s release date. For a more precise estimate, contact us at firstname.lastname@example.org.
How can I earn points towards rewards?
You can earn rewards by sharing PS commentaries on social media, or when a friend or colleague registers for an account, purchases a magazine, or purchases their own subscription after following your referral link. Learn more here.
How do I share commentaries using my referral code?
When you share an article on social media via the social sharing buttons at the top of each PS commentary (just above the title), the URL will already include your referral code.
To generate a referral link to a commentary that can be shared through another channel, such as email, click the Twitter icon. Then simply copy the link that appears on the next page.
What are the benefits?
When a user that you have referred purchases a new subscription, they will receive a 50% discount.
You will also earn points towards your own rewards, including offsetting the cost of your own subscription or purchase in the PS store, cash back, and helping to defray costs for readers in developing countries.
Where do I find my referral code and link?
You can find your unique referral code and link here.
What is the goal of the referral program?
As traditional news media come under intensifying pressure worldwide, we increasingly depend on subscription fees from our website readers to enable us to disseminate commentaries to a wide global audience. Thanks to our readers’ support, we have been able to increase the number of publications with which we work (506 of them, in 156 countries), and the number of local languages into which we translate our offerings (up to 13, currently).
By participating in our referral program, you will directly support our mission of delivering the highest-quality commentary to as many people as possible, all over the world.
What is the referral program?
With the Project Syndicate referral program, you can earn credit, discounts, and more – and support our mission – simply by sharing PS with your friends and colleagues.
All you have to do is share your unique referral code, either as a straightforward discount code, which subscribers enter at checkout, or as a link to the PS subscription page or to any PS articles. By using that link or code, users will receive a 50% discount on a PS subscription.
Learn more about the referral program here.
Newsletters and Social Media
How do I sign up for email newsletters?
To get Project Syndicate delivered to your inbox, visit our Newsletters page to sign up.
I don’t want to receive newsletters anymore. How do I unsubscribe?
You can unsubscribe from newsletters by clicking here, unchecking the newsletter you wish to unsubscribe from, and then clicking “save” on the bottom of the page.
On which social media platforms is Project Syndicate active?
Why am I not receiving newsletters?
First, make sure you’re signed up. To check which newsletters you’re signed up for – and sign up for more – click here.
Second, make sure that you’ve verified your email address. You can check your email preferences here.
If you’re still not receiving emails from us, check your spam folder. If you find PS emails there, be sure to move them to your main inbox. That way, your email provider will not mark them as spam in the future.
If the issue persists, contact us at email@example.com.
Where can I find the RSS feed?
You can find Project Syndicate’s RSS feed here.
How do I leave a comment?
To leave a comment, click on the comment button on any article page, sign in to the site if you haven't done so, and follow the prompts.
How long does it take for my comment to get approved?
It can take up to two business days for approval.
Why are comments moderated?
Like any community, the online conversation flourishes only when members feel welcome and safe. Be courteous. You agree that you will not threaten or verbally abuse other members, use defamatory language, or deliberately disrupt discussions with repetitive messages, meaningless messages, or “spam.”
Why can’t I see my comments?
We moderate our comment section. Your comment will appear after it has been approved by our moderators.