Paul Lachine

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Forget about innovation and exotic new technology. People still haven’t learned to use the technology we already have, and nowhere is this more evident than in the use - and misuse - of e-mail.

NEW YORK – Forget about innovation and exotic new technology. People still haven’t learned to use the technology we already have. I spent many of my spare hours over the last month adjusting to a new e-mail program after abandoning Eudora and my PC for a Mac with AppleMail.

It has been a challenge, but what I really want to talk about is all the messages in my inbox: Why are they still there?

Consider me a proxy for the person you may be trying to reach by email and persuade to act, whether it’s introducing you to a third party, setting a date, investing some money, or just responding to you in some way.

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