Аутсорсинг в Африке

За последние 40 лет развитие компьютерной техники и средств связи преобразило одну часть света за другой - сначала это произошло с США и Европой, затем с Японией, Кореей и Тайванем, а недавно к ним присоединились Индия, Китай и Восточная Европа. На очереди - Африка?

Несмотря на гражданские войны, недостаток продовольствия и эпидемию СПИДа, в чёрной Африке происходит нечто поразительное: стабильный подъём высокотехнологичного сектора. Говорить об африканской "Силиконовой долине" несколько рановато, но, тем не менее, если Африка стремится к процветанию, она может и должна лелеять эти ростки высокотехнологичной промышленности.

Посмотрите, что происходит на нескольких этажах одного только высотного офисного здания в Аккре, столице Ганы. Там работает около 1500 африканцев, обрабатывающих американские заявки по медицинскому страхованию - круглосуточно, в три смены. Эти африканцы говорят по-английски, набирают на компьютере как минимум 50 слов в минуту, извлекают данные из бумажных бланков заявок, присланных в электронной форме через спутник американскими страховыми компаниями, вводят их в новые цифровые формы и отправляют обратно в США. Они подключены к сети таким образом, что руководитель в Америке, находящийся от них за 13 000 километров, может просматривать формы по мере их заполнения.

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